Practices can solicit feedback from patients in a variety of ways: phone surveys, written surveys, focus groups or personal interviews. Most practices will want to use written surveys, which tend to be the most cost-effective and reliable approach, according to Myers.

What is a good HCAHPS score? The overall HCAHPS summary score is on a 5-star rating scale, with 1-star being the lowest and 5-star the highest. Summary star ratings average the hospital's ratings over the 19 main survey questions. Hospitals with 4- and 5-star ratings have the best scores from a patient perspective.

To assess the patient view on received care, the treatment process, and related factors in a standardized way, patient-reported outcome measures (PROM) and patient-reported experience measures (PREM) are commonly used.

But the essence of medical ethics, the golden rule, has been largely overlooked or undervalued: “Whatsoever ye would that men should do to you, do ye even so to them” (Matthew 7:12).