The aim of the patient satisfaction survey must be to assess the patient's perception of the practice. It sounds simple, and in fact, Dr. Leonard M. Fromer, medical director, Group Practice Forum and Assistant Clinical Professor, Department of Family Medicine, the University of California in Los Angeles, agrees.

A 2023 survey found that over half of U.S. individuals indicated the cost of accessing treatment was the biggest problem facing the national healthcare system. This is much higher than the global average of 31 percent and is in line with the high cost of health care in the U.S. compared to other high-income countries.