THE CUSTOMER IS ALWAYS RIGHT Who hasn’t heard the saying, “The customer is always right,” along with its ugly cousin, “When the customer says ‘Jump,’ you should ask, ‘how high?” In my opinion, these clichés were probably written by customers trying to take advantage of a salesperson, a mover, or a company. I could give you hundreds of stories in which this happened to my own company during a move, but here’s one of my favorites, that happened before a move. Over a four-year period, we had bid on two large office moves for one of the “Big Five” national accounting firms. We lost their first move because of price. Even though they told us they wanted to use us for their second job (since their first move had been a disaster), we lost that bid, too–ostensibly because we were too expensive. Two years later—year 6—they asked us to bid again on their third large move. This time they assured us we would win the job because their second move didn’t finish on time for the price quoted and had a lot of damage. Faced with that opportunity, would you have bid on their third move, believing that ‘the customer is always right?’ Would you be prepared to do the proverbial high jump?? After two unsuccessful efforts, here’s what we did—and it may shock you! Read More: http://officemoves.blog/2018/01/15/the-customer-is-always-right/